Last Updated (November 13, 2021)
Information We Collect From You
In the course of using the Website services, we will collect or receive certain types of information. By using this Website, you authorize us to collect and/or receive such information. We collect information through different sources as listed below:
Information You Provide to Us
individual. The information you provide to us includes but is not limited to: your name, username, email address, phone number, shipping address, and payment information. This information is collected when you:
- • Send us an email;
- • Purchase a product from us;
- • Respond to surveys or questionnaires;
- • Information you provide by other means.
Information from Third Parties
We may collect personal information and non-personal information about you from third parties who we have a business relationship with.
Automatically Collected Information
In addition to the information listed above, we may automatically collect non-personal information from you using a variety of technologies. Examples include IP address, interaction with the Website, usage information, location, type of browser, operating system, your search terms or search queries, internet service providers, and device information. The purpose of collecting non-personal information is to better how you use our Website and its functionalities and how we can improve your browsing experience on our Website.
How We Use Your Information
We use your information for any of the following reasons:
Contract Administration: We use your personal information to process your billing information and associated payments. We also use it to communicate with you in the event of a legal proceeding.
Access and communication on our website: We use your information to contact you on our website for announcements including site updates or to respond to comments, questions, or requests through our Customer Support.
Website Use: We may use your personal information to better understand your needs and interests as it relates to the Website and help improve the Website for a better shopping experience.
Shared With Third Parties: We may share your personal information with affiliated companies to enable them to perform specific services for us.
Direct Marketing: We may use your personal information to contact you to notify you of new offers and services that may be of interest to you.
We also use your information to run background checks and track which demographic is utilizing the platform the most in order to improve our services.
Disclosure of Your Information
We may disclose the personal information collected from you on the Website to our agents, affiliates, partners, and other third parties as described below.
We share your information with some third-party agents and service providers that perform functions on our behalf, including but not limited to: content management, hosting, marketing, analytics, customer service, fraud protection.
These companies may have access to the personal information we collect if needed to perform their function. In the event that such access is required, these third parties will be contractually obligated to maintain the confidentiality and security of that personal information. They are prohibited from selling, using, or distributing this data in any way other than to provide the requested services.
Law Enforcement, Legal Process, and Emergency Situations
We may disclose personal information if required by law to do so or on the good-faith belief that such disclosure is necessary to
- • Protect against legal liability;
- • Comply with legal process served on us or our Website or to conform with applicable law;
- • Protect and defend our rights or property, our Users, and/or the Site; or
- • Act in urgent circumstances to protect the personal safety of us, the Users, or the public.
Use of Non-Personal Information
We may disclose your non-personal information in a manner that we deem appropriate. We may disclose your non-personal information to third parties to help us analyze and determine the behavioral pattern of our Users and from that information, determine how we can further improve our Website. We may also disclose non-personal information to our service providers and other third parties about how our Users collectively use the Website.
Security of Your Information
We care about the security of your personal information and we take adequate security steps to ensure that we protect such information. Part of our security measures means that we may occasionally request proof of identity before we disclose your personal information to you.
We encode your information using Secure Socket Layer (SSL) encryption technology when you place an order using the Website. While we have employed security technologies and procedures to assist safeguarding your personal information, the Internet cannot be guaranteed to be 100% secure, and we, therefore, cannot guarantee the total security of any information you provide to us. Please bear this in mind when disclosing any Personal Information. In case any information under our control gets compromised, we will take appropriate steps to investigate the situation and notify the appropriate individuals whose information may have been compromised. We would also take other steps in accordance with applicable laws and regulations.
How We Store Your Information
Please be informed that by submitting your personal information to us through the Website, you agree that we may transfer, store, and process your personal information
in the United States. Although this Website is accessible around the world, the use of this Website is governed in accordance with the laws of the United States. We make no representations that the Website is operated or governed in accordance with the laws of any other state or country.
When you visit the Website, your connection will be through and to servers located in the United States. All information you receive from us will be generated from servers in the United States, and all information you provide will be maintained on web servers stationed in the United States. When you use the Website or submit information to us, you consent to the transfer of information to the facilities and servers located in the United States.
Retention of Your Information
We retain personal information about you no longer than is necessary to complete the purpose for which it was collected. We may retain your information for a longer period of time if it is required by applicable law. Personal information shared by you for direct marketing purposes will be stored with us until you opt-out of receiving marketing communications or you make a request to our Customer Support at [email protected] to opt-out.
We may from time to time send you marketing communications via email about products services that may be of interest to you. We are aware that no one likes receiving unsolicited emails. As such, you will only receive marketing communications from us if you opt-in to receive them from us. If you decide at any point in time that you no longer want to receive our marketing communications, you can opt-out at any time by opening any marketing email we send to you and clicking on the “Unsubscribe” link or send us an email at [email protected] with a request to unsubscribe.
We understand the importance of children’s privacy and safety. This Website is not intended for children under the age of 18. We do not knowingly or intentionally collect
personal information from children under the age of 18. If you are under 18 years of age and you use our Website, please stop immediately.
If you have reason to believe that a child under the age of 18 has provided personal information to our Website, please contact our Customer Support at [email protected], and upon verification, we will take appropriate steps to delete the personal information from our database.
Your Data Protection Rights
We would like to make sure you are fully aware of all of your data protection rights and how you can exercise them.
Every user is entitled to the following:
The right of access – You have the right to request a free copy of any and all personal information we hold on you.
The right to rectification – You have the right to request that we correct any personal information about you that you believe is inaccurate. You may be required to give evidence to show that the personal information is inaccurate. You also have the right to request the completion of personal information that you believe is incomplete. You may be required to give evidence to show that the personal information is inaccurate.
Your right to erasure – You have the right to request that we erase your personal information that we may have in our databases and systems.
Right to data portability – You have the right to ask us to electronically move, copy or transfer the personal information we have of you in a machine-readable format.
The right to restrict processing – You have the right to request that we restrict the processing of your personal information, under certain conditions.
The right to withdraw consent– You have the right to withdraw your previously given consent to process your personal information at any time and for any reason.
Please be informed that it is not always possible to totally delete all your personal information from our systems without some residual backup in order to comply with legal obligations, resolve disputes, or for other legitimate reasons.
In the event that we are not able to remove your personal information, we will endeavor to let you know why we are unable to do so. We process all requests within one month of receiving such requests. Such requests should be submitted to [email protected]. For verification purposes, we will only respond to requests sent from the email address that you provided when you registered for an account with us on the Site.
Third Party Applications and Links to Other Websites
Before visiting and providing information on these third-party websites, you are advised to review their privacy policies and practices of the third-party responsible for the website before purchasing a product from them, making use of their services, or submitting any information.
Cookies and Other Tracking Technologies
Cookies are small text files that contain a small amount of information that is stored on a user’s computer and provided by the visitor’s browser to the website every time a User revisits the Website. We automatically collect certain types of usage data when you visit our Website using cookies. Cookies allow you to log in faster and improve your navigation through the Website. A cookie may also provide us with information on how you use the Website and enables us to track your usage of the Website over a certain period of time. We may collect anonymous information from your browser such as your IP address, device information, browser type, number of clicks, your interactions with links on our Website, pages viewed, and other such information.
Below are some of the types of cookies that may be used on our Website:
Advertising cookies are inserted on your computer by ad servers so as to display advertisements that may be of interest to you. These cookies allow advertisers and ad servers to gather information about your visits to the Website and other websites, alternate the ads sent to a specific computer and track who views the ads and how often an ad has been viewed.
Analytics cookies monitor how users reached and interact with the Website. These cookies let us learn which features on the Website are works best for the users and which features can be improved upon.
Strictly Necessary Cookies
These are cookies necessary for the proper functioning of the Website without which the Website won’t work properly or be able to provide certain features and functionalities. Some of these cookies may be manually disabled in your browser but disabling may affect the functionality of the Website.
Personalization cookies are cookies used to identify repeat visitors on our Website. We use these cookies to keep a record of the pages you have visited, your browsing history, and your settings and preferences each time you visit the Website.
We may also make use of web beacons to anonymously track usage patterns of our Users. Web beacons are electronic files hosted on the Website that controls usage. Web beacons allow for more accurate analysis and improvement of our Website Services.
Security cookies help identify and prevent security risks. We use these cookies to protect user data from malicious parties and authenticate users.
We may use pixel tags, web beacons, and other tracking technologies on the Website to help customize the Website and improve your experience. A “web beacon” or “pixel tag”
is a tiny object or image embedded in a web page or email used to track if a user has interacted with some content on the website or email. They are used to track the number of users who have visited particular pages on the website, opened emails, and acquire other statistical data. Web beacons and pixels cannot be declined by users. However, you can limit their use by configuring the cookies that they interact with.
In the event that we believe that the personal information we hold about you is inaccurate, incomplete, out-of-date, or misleading, we will take reasonable measure to correct the information.
You have the right to request correction of your personal information if you believe that the personal information that we hold about you is incorrect. You can make this request by contacting us at [email protected]. In the event that we do not agree with the requested correction, we reserve the right to refuse to alter your personal information.